These Terms of Service (the "Terms") govern access to and use of the website, applications, and services provided by Klarvy Technologies Ltd. ("Klarvy", "we", "us", "our"), including our website at klarvy.ai (the "Site") and our workforce-management platform (the "Service"). By accessing the Site or using the Service, you agree to be bound by these Terms. If you do not agree, do not access the Site or use the Service.
If you enter into a separate written agreement or order form with Klarvy for the Service (an "Order Form"), that agreement governs and, in the event of a conflict, prevails over these Terms for the subject matter it addresses. These Terms otherwise continue to apply.
1. Who we are
Klarvy is a workforce-management platform built for hospitality operators, covering forecasting, scheduling, HR, time & attendance, payroll preparation, and analytics. Klarvy Technologies Ltd. is a company organised under the laws of the State of Israel, based in Tel Aviv, Israel.
2. Definitions
- "Customer" means the organisation (for example, a hotel or operator) that subscribes to the Service under an Order Form.
- "Authorized User" means an individual the Customer permits to access the Service, such as a manager, administrator, or employee.
- "Customer Data" means data, content, and materials that the Customer or its Authorized Users upload to, sync with, or generate through the Service, including workforce data such as employee identifiers, schedules, time & attendance records, and payroll-relevant data.
- "you" means the person or entity accessing the Site or Service, and, where applicable, the Customer on whose behalf you act.
3. Eligibility & accounts
The Service is intended for business use by organisations and their Authorized Users. By using the Service, you represent that you are at least 18 years old and, where you act on behalf of an organisation, that you are authorised to bind it to these Terms.
Access to the Service requires an account. You are responsible for keeping account credentials confidential, for all activity that occurs under your account, and for ensuring that your Authorized Users comply with these Terms. Notify us promptly at eden@klarvy.ai if you suspect any unauthorised use of an account.
4. Subscriptions, orders & fees
Access to the Service is provided on a subscription basis as set out in the applicable Order Form, which specifies the plan, scope, subscription term, and fees. Unless the Order Form states otherwise:
- Fees are payable in advance and are non-refundable except as required by law or expressly stated in the Order Form.
- Fees are exclusive of taxes; you are responsible for applicable taxes, levies, and duties other than taxes on Klarvy's income.
- We may suspend access for undisputed amounts that remain unpaid after we give you notice and a reasonable opportunity to cure.
- We may adjust fees for a renewal term by giving notice before the renewal date.
5. Acceptable use
You agree not to, and not to permit any Authorized User or third party to:
- use the Service or Site in violation of any applicable law, or in a way that infringes the rights of others;
- upload or process data you are not permitted to provide, or that is unlawful, harmful, or infringing;
- copy, modify, reverse-engineer, decompile, or attempt to derive the source code of the Service, except to the extent this restriction is prohibited by law;
- resell, sublicense, or make the Service available to any third party beyond your Authorized Users, or use it to build a competing product;
- scrape, crawl, or harvest data from the Site or Service by automated means without our prior written consent;
- interfere with, disrupt, or attempt to gain unauthorised access to the Service, its infrastructure, or other users' data; or
- bypass or circumvent usage limits, security measures, or access controls.
6. Customer Data & privacy
As between you and Klarvy, the Customer owns and remains responsible for its Customer Data. You grant Klarvy a worldwide, non-exclusive licence to host, process, and use Customer Data solely to provide, secure, and improve the Service and as instructed by the Customer.
Klarvy's processing of personal data is described in our Privacy Policy. Where Klarvy processes personal data on the Customer's behalf as a processor, that processing is governed by our Data Processing Agreement, which is incorporated into these Terms by reference. You are responsible for having a lawful basis to provide Customer Data to the Service and for meeting any notice or consent obligations toward your workforce.
7. AI-generated outputs
The Service uses automated and AI-assisted methods to generate schedules, forecasts, compliance flags, payroll preparations, and analytics ("Outputs"). Outputs are decision-support tools provided to assist you and are not a substitute for your own professional, legal, payroll, or employment judgment. You are responsible for reviewing Outputs before relying on them and for your final decisions, including compliance with applicable labour, wage, and employment laws.
8. Third-party integrations
The Service may integrate with third-party systems such as property-management, payroll, and HR platforms. Those services are provided by their respective providers under their own terms, and your use of them is at your own risk. Klarvy is not responsible for third-party services, and we do not warrant their availability, accuracy, or continued compatibility with the Service.
9. Intellectual property & feedback
The Service, the Site, and all related software, content, and materials, and all intellectual property rights in them, are and remain the property of Klarvy and its licensors. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription term for your internal business purposes. No rights are granted except as expressly set out here.
If you provide suggestions or feedback about the Service, you grant Klarvy a perpetual, irrevocable, royalty-free licence to use it without restriction or obligation to you.
10. Confidentiality
Each party may receive information of the other that is marked or reasonably understood to be confidential ("Confidential Information"). The receiving party will use Confidential Information only to perform under these Terms, protect it with reasonable care, and not disclose it except to personnel and advisers who need to know and are bound by confidentiality obligations. This section does not apply to information that is public, independently developed, or rightfully received from a third party without a duty of confidentiality.
11. Warranties & disclaimers
We provide the Service and Site with reasonable skill and care. Except as expressly stated in these Terms or an Order Form, the Service and Site are provided "as is" and "as available", and Klarvy disclaims all other warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that Outputs will meet any particular requirement.
12. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to these Terms or the Service, even if advised of the possibility of such damages.
To the maximum extent permitted by law, Klarvy's total aggregate liability arising out of or related to these Terms and the Service will not exceed the amounts paid or payable by the Customer to Klarvy for the Service in the twelve (12) months preceding the event giving rise to the liability. Nothing in these Terms limits liability that cannot be limited under applicable law.
13. Indemnification
You will defend, indemnify, and hold harmless Klarvy from and against third-party claims, damages, and reasonable costs (including legal fees) arising out of your Customer Data, your use of the Service in breach of these Terms, or your violation of applicable law or the rights of a third party.
14. Term, suspension & termination
These Terms apply while you access the Site or use the Service. Subscription terms and renewals are governed by the applicable Order Form. Either party may terminate for the other's material breach that remains uncured 30 days after written notice.
We may suspend or limit access where reasonably necessary to protect the Service, comply with law, or address a material breach or security risk. On termination, your right to use the Service ends. The Customer may request export of its Customer Data within 30 days of termination, after which we may delete it in accordance with the Privacy Policy and DPA. Sections that by their nature should survive termination (including fees accrued, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and governing law) will survive.
15. Changes to the Terms and the Service
We may update these Terms from time to time. We will update the "Last updated" date above and, where changes are material, provide additional notice through the Service or Site. Your continued use after changes take effect constitutes acceptance. We may also modify, improve, or discontinue features of the Service, and will not materially reduce the core functionality of a paid subscription during its term without notice.
16. Governing law & jurisdiction
These Terms are governed by the laws of the State of Israel, without regard to conflict-of-laws rules. The competent courts of Tel Aviv-Jaffa, Israel, will have exclusive jurisdiction over any dispute arising out of or related to these Terms, the Site, or the Service, and each party submits to that jurisdiction.
17. Miscellaneous
- Entire agreement. These Terms, together with any Order Form, Privacy Policy, and DPA, are the entire agreement between the parties on this subject and supersede prior agreements on it.
- Assignment. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
- Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
- Severability. If any provision is held unenforceable, the remaining provisions stay in effect.
- No waiver. Failure to enforce a provision is not a waiver of it.
- Notices. Legal notices to Klarvy should be sent to eden@klarvy.ai.
18. Contact us
Questions about these Terms? Email us at eden@klarvy.ai or write to Klarvy Technologies Ltd., Tel Aviv, Israel.